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Every path a call or text can take — from the first ring to the column it lands in, and the reason why. Scroll inside the frame to explore; follow any one line from the top down to where it lands. This map is kept in step with the app's actual sorting rules.
Where the sorting rules get the column wrong even though the AI read the call correctly — the exact cases to fix in code. Found automatically from the team's own corrections. This list shrinks on its own as fixes ship.
Everything a driver does on their phone, on the left — joined by a colour-coded line to exactly where it lands in the office, on the right. Each destination has its own colour; follow any line to trace one thread end to end. (Dashed red happens only when a defect is found.)
Automated text notifications from Docket are routed out of your Texts tab and onto the Docket Alerts page. These categories get sorted there (each also sends a push):
Everything the system records and analyzes for a single transcribed call — CallRail details, the AssemblyAI transcript, and the full Claude analysis. Filled with a realistic made-up example so you can see exactly what data is available to surface anywhere in the app.
Sync your customer list from Docket so Calls and Texts show a caller's real name and company — instead of the phone carrier's caller ID, which is often wrong or blank. Matched customers appear in green with a check. Export your customers from Docket as a CSV and upload it here; re-uploading anytime fully refreshes the list. Matching is by phone number, so this data stays private on your server and is never shared.
Scans your synced directory for clients with the same or very similar name but different phone, email, or address — usually the same customer entered more than once in Docket. Review each group below, merge them in Docket, then re-upload your customer list above to clear them.
Pre-written replies that appear as chips above the message box on the Texts page. Click one in the composer to drop its text into the input, then edit or send as-is. Each row auto-saves a second after you stop typing.
Pictures you can text to customers. Pick any image here from the texts composer's paperclip button to attach it to an outgoing message — handy for sending a rate sheet or a photo of a dumpster. Resized to 1600px wide JPEG. Click a label to rename. (The Pricing page is built in directly now and no longer uses these images.)
Get a push notification on this device — even when the app is closed — for call, text, and truck-movement activity. Available to admin and staff accounts.
Everyone who uses GSDR, in one place — one account per person. Office staff get a sign-in login; drivers and mechanics get a login plus their truck. Add anyone with Add User and pick their role.
Pick the Driver or Mechanic role when adding someone and their driver profile (photo + truck) is created automatically. Tap a driver's truck to assign, change, or remove it, just like on the Map.
Your trucks come from Linxup. For each one, set the tarp type and whether the mechanic runs its weekly inspection.
What each logged load transfer pays into the driver's bonus, by the size of the dumpster emptied. Drivers pick the size when they log a load.
The cutoff a driver has to clock in by to count as "on time" on the Drivers page (Today and Compare). A punch at or before this time is on time. Chicago time.